Home > Product Information > Help Desk
The CRM4Legal Solution:
Help Desk
|
Law firms can use the Service area of CRM4Legal to create, view, and track actions and communications related to service requests.
Service requests can be initiated by either a client or internal law firm staff member or a client service / IT Help Desk representative (CSR), but only a CSR / IT Help Desk representative can resolve a service request or reactivate it once it has been resolved. Use CRM4Legal communication activity tools to manage service requests, including setting up appointments, making telephone calls, and sending emails, letters, or faxes. You can also find out what activities have occurred and how much time was spent on them.
CRM4Legal also provides reporting tools that can be used to measure statistics such as call lengths, resolutions, number of calls handled, and average length of service requests.
|
|
Stay Informed with News About CRM
Sign up to receive the CRMsolutions Newsletter >
|
